Having problems is never fun. Including the following information with your support request will help ensure a quick resolution:
- What type of Emblaser are you having a problem with?
- What is the machine serial number?
- What operating system are you using?
- Describe the problem you are having clearly. More information is better than less.
- Are you able to include photos or a short video of the problem?
- Are any error messages presented?
- If you have a software problem, what version of LightBurn are you using?
- Are you able to attach a LightBurn file that demonstrated the problem?
Contact us directly: help@darklylabs.com
