Customer: Ian Thomson, Retired Business Owner & Woodworking Enthusiast
Product: Emblaser Pro Laser Cutter
Industry: Custom Woodworking / Home Business
Background
Ian Thomson, a retired business owner, has always had a passion for woodworking. During the Covid-19 pandemic, Ian explored a new creative interest — graphic design — which soon led him to the world of laser cutting and engraving.
His vision: to embellish and enhance his custom woodworking designs with laser technology, adding new levels of precision, personalization, and value to his creations.
The Challenge
When Ian began researching laser cutters, he quickly realised that selecting the right machine was not easy:
- It needed to be safe and fully enclosed (a key priority).
- It needed to be Australian made and supported locally.
- It needed to offer excellent after-sales support.
- It had to deliver value for money and be powerful enough to handle a wide range of woodworking materials.
The Solution: Emblaser Pro
Ian initially selected the Emblaser 2 from Darkly Labs, which checked all the boxes:
✅ Australian designed and supported
✅ Enclosed and safe for a home environment
✅ Affordable and capable
✅ Backed by outstanding technical support
His positive experience with the Emblaser 2 and Darkly Labs’ exceptional after-sales service made the decision to upgrade an easy one when the new Emblaser Pro (EPro) was announced.
“When Darkly Labs announced the release of the Emblaser Pro and its outstanding features — and given my past experience dealing with Domenic and his team — I was more than just interested.” — Ian Thomson
First Impressions of the Emblaser Pro
On receiving his Emblaser Pro, Ian was impressed from the start:
- Solid, powerful build quality
- Improved lid hinges and magnetic closures for enhanced safety
- Water-cooled extraction fans mounted externally — a major step forward in performance and noise control
- Enhanced laser power and speed, enabling faster cutting and deeper engraving
- Support for thicker materials — ideal for a woodworking business
- Safety and future-proofed design with expandable features
“The ability to adjust laser power and speed, work with thicker materials, and the built-in safety features are amazing. And the knowledge and support from the Darkly Labs team is incredibly reassuring.”
Results & Impact
The Emblaser Pro has allowed Ian to take his woodworking designs to the next level. His ability to add intricate laser-engraved details and custom graphics now sets his products apart.
The machine’s reliability, flexibility, and ease of use give Ian the freedom to explore new creative ideas and to continue growing his family business — all with the confidence of knowing he has the ongoing support of the Darkly Labs team.
“The after-sales service and technical support from Darkly Labs is simply outstanding. That level of trust is why I chose them and why I continue to use their products.”
Summary
For Ian Thomson, the Emblaser Pro is more than just a tool — it’s an integral part of his creative process and woodworking business. With its advanced features, local support, and strong safety focus, the Emblaser Pro has become the laser of choice in his workshop.
